At Creative Trophies, we value your privacy just as much as we value celebrating your achievements. After 30 years of serving our local community and customers across Australia, we know that trust is everything. This policy outlines how we collect, use, and protect your personal information.

What Information We Collect

To provide you with our custom awards and services, we collect necessary personal information when you place an order, create an account, or contact us. This typically includes your:

Name and contact details (email address, phone number, and delivery address).

Payment and billing information.

Specific details required for your order (such as club names, recipient names for engraving, and corporate logos).

How We Use Your Information

We only use your personal information to ensure you get exactly what you ordered, on time. Specifically, we use it to:

Process, engrave, and dispatch your trophies, medals, and awards.

Communicate with you regarding your order status, artwork approvals, or delivery updates.

Respond to your enquiries or customer service requests.

Improve our website and product offerings.

Sharing Your Information

We are in the business of making awards, not selling data. We will never sell, rent, or trade your personal information to third parties. We only share your details with trusted partners who help us run our business and fulfill your orders, such as:

Courier and freight companies (to deliver your goods).

Secure payment gateways (to process your transactions safely).

Data Security

We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. Our website uses secure encryption to ensure your payment details and personal data are kept safe during checkout.

Cookies

Like most online stores, our website uses ‘cookies’ to enhance your shopping experience. Cookies help us remember the items in your cart and understand how visitors interact with our site, allowing us to make improvements. You can choose to disable cookies through your browser settings, though this may affect how our website functions for you.

Contact Us About Your Privacy

If you would like to access, update, or request the deletion of your personal information, or if you have any questions about this Privacy Policy, please get in touch with us at sales@creativetrophies.com or call us on 0430572840.